Support
Support center
Get help when you need it. Our expert support team is here to ensure your simulations run smoothly.
Contact support
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Email Support
Get help from our support team via email
Availability:Business hours
Response:48-72 hours (Free), 24 hours (Pro), 4 hours (Business)
Plans:Starter, Professional, Business
Documentation
Comprehensive guides and tutorials
Availability:24/7
Response:Immediate
Plans:Starter, Professional, Business
Frequently asked questions
Getting Started
How do I run my first attack simulation?
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What types of vulnerabilities does Nautillo Pro detect?
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How long does a typical simulation take?
Can I run simulations behind authentication?
Account & Billing
How do I upgrade my plan?
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Can I cancel my subscription anytime?
What payment methods do you accept?
Do you offer refunds?
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Security & Privacy
How is my data protected during simulations?
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What data retention policies do you have?
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Can I optionally verify domain ownership via DNS?
Can I delete my simulation history?
Reports & Evidence
How do I download simulation reports as PDF?
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What vulnerability details are included in reports?
Can I export simulation data in JSON format?
How long are results stored?
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Self-service resources
Documentation
Guides for running safe simulations
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Attacker Techniques
See what Nautillo Pro attempts during a simulation
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Sample Report
View a sample simulation report
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Related content
Documentation
Step-by-step guidance for simulations and workflows.
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Pricing
Compare plans, retention, and team features.
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Security
How we protect your data and enforce safe testing.
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Still need help?
Send us a message, and our team will respond according to your plan’s priority level.